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I ordered the wrong item can I return or replace it?
No sorry, due to the nature of the business all sales are final, you have from the time of purchase to the time of dispatch to cancel or amend your order. no exceptions!
How can you guarantee my order will arrive to my address?
If your order does not arrive we will simply reship it free of charge after 21 days from shipping date (tracked orders only), please note we will only allow 1 free reship and its your responsibly to check legalities, if the package has been taken by customs because its not legal in your country or your package was not a recorded tracked package then you will NOT qualify for any free reship.
Due to recent problems with a small number of new customers, you will be asked to complete a 1-time security check by our 3rd party payment website: BuyCoins.io. They require 1 photo showing your photo ID alongside a clear picture of the card you used to make payment (Front ONLY). If you wish you may cover part of your details but we must be able to see your name and the first 6 numbers of the long card number. As soon as the information is received your order will be shipped. You may send as 1 or 2 files. Thanks you for your co-operation.
How will my order be packaged?
All orders are package very very discreetly in padded envelopes and or enverlopes, no mention of products names or the website name are on the out side of the packages. IMPORTANT: We no not use a return address.
My order has not arrived after 21 days, can i have a refund instead of a reship?
No you will not get any refund, we are kind enough to offer a FREE reship on missing tracked orders which is more than some vendors offer so a refund is out of the question.
I am a regular customer can i have a discount?
No, we will decide when we offer discounts and normally you will be notified by email or our blog so be sure to make a account to take advantage of all discounts and offers. Check our Blog for deals on now!